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Privacy Policy

Responsible​

The responsible party in terms of data protection laws, in particular the EU General Data Protection Regulation (GDPR), is:

ONE WARE GmbH
Annengasse 3
33034 Brakel
Germany
Phone: 01520 711 6882
Email: info@one-ware.com
Website: https://one-ware.com
Managing Directors: Leon Alexander Beier, Ali Durmaz

Data Protection Officer​

We have appointed the following person as our Data Protection Officer:

Leon Beier
info@one-ware.com
Annengasse 3
33034 Brakel

Your rights​

In accordance with the EU General Data Protection Regulation (GDPR), you can exercise the following rights at any time using the contact details provided:

  • Information about your data stored by us and its processing (Art. 15 GDPR)
  • Correction of inaccurate personal data (Art. 16 GDPR)
  • Deletion of your data stored by us (Art. 17 GDPR)
  • Restriction of data processing if we are not yet permitted to delete your data due to legal obligations (Art. 18 GDPR)
  • Objection to the processing of your data by us (Art. 21 GDPR)
  • Data portability, provided that you have consented to data processing or have concluded a contract with us (Art. 20 GDPR)

If you have given us your consent, you can revoke it at any time with effect for the future.

You can lodge a complaint with a supervisory authority at any time, e.g. with the competent supervisory authority of the federal state in which you reside or with the authority responsible for us as the controller.

A list of supervisory authorities (for the non-public sector) with addresses can be found at:
https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html

Processing activities​

Collection of general information when you visit our website​

Type and purpose of processing
When you access our website, i.e. when you do not register or otherwise submit information, information of a general nature is automatically collected. This information (server log files) includes, for example:

  • Type of web browser
  • Operating system used
  • Domain name of your Internet service provider
  • Your IP address
  • Similar technical information

They are processed in particular for the following purposes:

  • Ensuring a smooth connection to the website
  • Ensuring smooth use of the website
  • Ensuring and evaluating system security and stability, in particular for the detection of misuse
  • Technically error-free presentation and optimization of the website

We do not use your data to draw conclusions about your person. However, we reserve the right to check the server log files retrospectively if there are concrete indications of illegal use.

Legal basis and legitimate interest
Processing is carried out in accordance with Art. 6 (1) lit. f GDPR on the basis of our legitimate interest in improving the stability and functionality of our website and ensuring system security and misuse detection.

Recipients
Recipients of the data may be technical service providers who act as processors for the operation and maintenance of our website.

Storage
Data is stored in server log files in a form that allows the identification of the data subjects for a maximum of 7 days, unless a security-related event occurs (e.g., a DDoS attack).
In the event of such an event, server log files will be stored until the security-related event has been eliminated and fully clarified.

Provision mandatory or required
The provision of the aforementioned personal data is neither legally nor contractually required. However, without the IP address, the service and functionality of our website cannot be guaranteed.

Objection
Please read the information about your right to object under Art. 21 GDPR below.

Contact​

Type and purpose of processing
Our website has a contact form that can be used to contact us electronically. If a user takes advantage of this option, the data entered in the input mask will be transmitted to us and stored.

The following data is also stored when the message is sent:

  • Date and time of the request

You can contact us using the email addresses provided. In this case, the personal data transmitted with the email will be stored. This includes:

  • Date and time of the email
  • Email address
  • IP addresses
  • Information about the servers involved in the communication

You can also contact us using the telephone numbers provided. In this case, we collect log data that includes your telephone number and the duration of the call.

Regardless of the type of communication you choose, we collect the content of your request. Your data will be stored for the purpose of individual communication with you.

Legal basis
The processing of data is based on a legitimate interest (Art. 6 para. 1 lit. f GDPR).
Our legitimate interest in processing your data is to enable you to contact us easily.

If you contact us to request a quote, the data will be processed for the purpose of taking steps prior to entering into a contract (Art. 6 para. 1 lit. b GDPR).

Recipients
Recipients of the data may be technical service providers who act as processors for the operation and maintenance of our website.

Storage
Data will be deleted no later than six months after processing your contact request.

If a contractual relationship is established, we are subject to the statutory retention periods. These are generally 6 or 10 years for reasons of proper accounting and tax law requirements.

Provision mandatory or necessary
The provision of your personal data is voluntary. However, we can only process your request if you provide us with the necessary data and the reason for your request.

Objection
Please read the information about your right to object under Art. 21 GDPR below.

Provision of paid services​

Type and purpose of processing
We process the data you provide when placing an order for the purpose of executing and processing your order. This also includes the return or exchange of items and complaints about items.

Your personal data will only be used to the extent necessary for processing this order and delivering the requested products and services.

Legal basis
The processing of data required for the conclusion of the contract is based on Art. 6 para. 1 lit. b GDPR.

Recipients
Recipients of the data may be technical service providers who act as processors for the operation and maintenance of our website.

For the purpose of fulfilling the contract, we will pass on your name and address to the shipping company responsible for delivery, insofar as this is necessary for the delivery of the goods ordered.

Depending on which payment service provider you select during the ordering process, we will pass on the payment data collected for this purpose to the credit institution responsible for the payment and, if applicable, to payment service providers commissioned by us.

Storage period
We store this data in our systems until the statutory retention periods have expired. These are generally 6 or 10 years for reasons of proper accounting and tax requirements.

Provision mandatory or required
The provision of your personal data is contractually required. Without the provision of your personal data, we cannot execute the order.

You can find more information in the terms of service

Creation of a customer account​

Type and purpose of processing
You have the option of creating a customer account on our website. To do this, we collect your contact details and link your purchases to your account.

In addition to the data you provide, the following data is stored when you create a customer account:

Legal basis
The data entered during registration is processed on the basis of the user's consent (Art. 6 para. 1 lit. a GDPR).

Recipients
The recipients of the data may be technical service providers who act as processors for the operation and maintenance of our website.

Storage
Data will only be processed in this context for as long as the corresponding consent has been given.

Provision mandatory or required
The creation of a customer account is voluntary. It is advantageous but not necessary for the fulfillment of a contract with you or for the implementation of pre-contractual measures. You can place orders as a guest at any time.

Revocation of consent
You can delete your customer account at any time by contacting us using the contact details provided below.

Reach measurement​

Type and purpose of processing
Reach measurement is used to evaluate visitor flows to our online offering and may include behavior, interests, or demographic information about visitors, such as age or gender, as pseudonymous values.

With the help of reach analysis, we can, for example, identify at what times our online offering or its functions or content are used most frequently or invite reuse. We can also identify areas that require adjustment.

The tools we use for reach measurement can be found below.

Legal basis
The processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interest.

Recipients
We use technical service providers for the operation and maintenance of our website, who act as our processors.

Storage
Information on the storage period can be found in the information on the tools used below.

Provision mandatory or required
The provision of data is neither required by law nor contractually required.

Objection
Please read the information on your right to object under Art. 21 GDPR below.

Tools used for reach measurement
Access and usage of cloud.one-ware.com is logged.

Cookies​

A cookie is a small data file that is created when you visit a website and is temporarily stored on the website visitor's system. When the user of the website calls up the server of this website again, the browser of the website user sends the previously received cookie back to the server.

Cookies can make it easier to navigate a website.

Detailed information about cookies and which cookies are used on this website for which purpose can be found at any time in the cookie settings.

Deleting cookies
You can delete individual cookies or the entire cookie inventory. You will also find information and instructions on how to delete these cookies or prevent them from being stored in the first place.

Depending on your browser provider, you will find the necessary information under the following links:

In addition, you can prevent scripts from loading by default. NoScript allows JavaScript, Java, and other plugins to run only on trusted domains of your choice.

Information and instructions on how to edit this function can be obtained from your browser provider (e.g., for Mozilla Firefox: NoScript Addon).

Technically necessary cookies​

Type and purpose of processing
We use cookies to make our website more user-friendly. Some elements of our website require that the calling browser can be identified even after a page change.

The purpose of using technically necessary cookies is to simplify the use of websites for users. Some functions of our website cannot be offered without the use of cookies.

We require cookies for the following applications:
(You can find an overview of the cookies used in our cookie consent tool.)

Legal basis and legitimate interest
Data processing is carried out solely on the basis of our legitimate interest in a user-friendly design of our website and in documenting consent in accordance with Art. 6 para. 1 lit. f GDPR in conjunction with §25 para. 2 TDDDG.

Recipients
The recipients of the data are technical service providers who act as processors for the operation and maintenance of our website.

Storage
Please refer to the cookie consent tool for the respective storage period of the cookies.

Provision mandatory or required
The provision of the aforementioned personal data is neither required by law nor contractually required. However, without this data, the service and functionality of our website cannot be guaranteed.

Objection
Please read the information about your right to object under Art. 21 GDPR below.

Information about your right to object under Art. 21 GDPR​

Right to object in individual cases​

You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out on the basis of Art. 6 (1) lit. f GDPR (data processing based on a balancing of interests); this also applies to profiling based on this provision within the meaning of Art. 4 No. 4 GDPR.

If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or the processing serves to assert, exercise, or defend legal claims.

Recipients of an objection

ONE WARE GmbH
Annengasse 3
33034 Brakel
Germany
Phone: 01520 711 6882
Email: info@one-ware.com
Website: https://one-ware.com
Managing Directors: Leon Alexander Beier, Ali Durmaz

Changes to our privacy policy​

We reserve the right to amend this privacy policy so that it always complies with current legal requirements or to implement changes to our services in the privacy policy, e.g. when introducing new services. The new privacy policy will then apply to your next visit.

Questions about data protection​

If you have any questions about data protection, please send an email to the person responsible listed above.

This privacy policy was created with the help of activeMind AG – the experts for external data protection officers (version #2024-10-25).