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Refund Policy

Scope of Application​

This refund policy applies to all services and credit purchases within the ONE AI platform, provided by ONE WARE GmbH. Our services are offered exclusively to business customers (§ 14 BGB).

No Refunds on Credits​

  • All purchases of credits are final and non-refundable.

  • Refunds will not be issued for:

    • Unused credits
    • Partially used credits
    • Expired credits

  • Credits are tied to the customer account and cannot be transferred to other accounts or third parties.

Exceptions​

In the event of verified technical issues on the ONE AI platform that prevent proper use of purchased credits, ONE WARE GmbH may, at its sole discretion, provide replacement credits as compensation. There is no legal entitlement to refunds.

  • All prices are stated net, plus VAT.
  • The offer is directed exclusively to businesses and their employees acting on behalf of their company (§ 14 BGB).
  • The Terms & Conditions (including annexes) remain binding in addition to this refund policy.